We want you to love your prints. While part of the Paperlater experience is embracing imperfect moments, we understand sometimes things can go wrong with delivery or print quality. If your prints arrive damaged or there's an issue with print quality, we're here to help. Here's what you need to know:
Full reprint or refund if prints arrive damaged
Must report within 7 days of delivery
Photo evidence required
Return shipping covered by us
No returns for standard quality prints
No refunds for user errors or composition choices
Can't return due to "didn't like how photo turned out"
Report within 14 days of expected delivery
Full refund or reprint offered
Delivery tracking confirmation required
Different colour reproduction not considered defective
Print quality variations within industry standard
Email support@paperlater.app
Include order number
Attach photos of issues
Allow 2 business days for response
